Online forum for the Hospitality Industry by Htrends.com
Profile Information
- City:
- Boston
- Country:
- USA
- Personal Interest:
- On the extracurricular, play golf, tennis, former hockey player and soccer coach. Had some luck with gardening, too, in the flinty New England soil
- Business Interest:
- Providing guidance and direction to companies which indicate a desire to excel.
- Company:
- Hospitality Performance, a subsidiary of Ragsdale Associates, Inc.
- Field of Expertise:
- Hospitality Destination Development, either free standing business or distinct area. Excellent Consultative skills directed to Training, Branding, Marketing, Communication, HR and Sales.
- About Me:
- I am a writer, therefore, probably more of an observer that actor. I relish a good challenge, dispense even advice, which is difficult with two thirty something sons, struggle technically, liberal in politics, a thoughtful gentleman.
- Website:
- http://hospitalityperformance.com
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Thomas Wahl
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Thank you so much for your response, I would love to speak with you, when is a good time to call?
Best,
Anna
My name is Anna Principal of Style Design Group formerly Twos Company Interiors, an interior design firm with over 30 years of experience. I am writing to inquire about acquiring design projects in the hospitality industry.
Style Design Group, located in Southern California is a full service design firm specializing in model homes, commercial and hospitality. We offer complete service to our clients from the initial proposal to the final installation. We know that our ability to complete projects on time and within budget is integral to your success; we keep that a top priority as we design interiors that create a first and lasting impression.
If you have any information that you think may be helpful in my search it would be greatly appreciated.
Thank you for taking the time to assist me on my quest.
Best,
Anna
There has been loud discourse about Ratings, specifically their reliability and, now, their relativity with the onset of Social commentary (Guest/Patron Reviews on-line). We, Hospitality Performance, provide Review Programs, as well, designed for measurement, validation, and delivery to secure one's reputation as a Hospitality-driven Destination. We assess product, service and facility for all Hospitality related businesses — hotels, restaurants, attractions, gaming, recreation and retail. We are different from the players like AAA, Mobil, Michelin and Zagat, and the on-line services like Hotel.com, Expedia, and Travelocity, because we cover any Hospitality business which "touches" that Guest or Visitor. Also, we do not "Tier" our ratings; you either pass or fail. Lastly, we emphasize ways in which to continually improve the operation.
The high end businesses seek a means to further refine aspects of their operation; the rest of the market seeks definition. We establish Hospitality Standards to which these businesses are held, and we score based upon our best definition of performance and our best perspective from years in the industry. This is not scientific, nor are the other systems out there, I might add. The US has led the way with a plethora of Rating Companies, because we have no universal Standards of Quality and Service, a major flaw and presumption from our Industry Leaders and Associations. No wonder the Consumer seeks guidance. The thread count is wonderful, but is a sheet acceptable with stains, rips and tattered edges, even though just washed? In many establishments, yes.
Peer or Patron Reviews (the Social Media) are fun to read, but they should be treated like background music — informative, look for trends, be entertained. They are neither scientific nor definitive, rather another tool at hand to assist a decision.
The big Rating Company players got in trouble when they began to dissect too finely the top of the line hotels, resorts and restaurants and step out of their turf, like Michelin in Japan. They also did not respond well or quickly to the Internet. The smart Rating companies will "batch" their services with running commentary from Consumers. Hotel.com is already doing that with new advertising. "Peer Reviewed and Quality Assured" — how enterprising — and helpful to drive bookings.
The Public (your Consumer) has found a voice on the Internet. The Common Man has a Common Plan. They want a quality experience, value for their dollar, a room that is clean, a well prepared meal, and a sincere smile — what we should have been providing all along. Perhaps, some universal Standards would help, too! Time for the Industry to step up and be accountable.